Accessibility Statement
1. Introduction
The Best Western Hotel Erfurt-Apfelstädt is committed to making its website and mobile applications accessible in accordance with legal requirements. The accessibility requirements result from the Accessibility Act (Barrierefreiheitsstärkungsgesetz, BFSG), in particular from § 14 BFSG in conjunction with § 3 para. 1 BFSG, as well as the underlying Ordinance to the Accessibility Act (Barrierefreiheitsstärkungsgesetz, BFSGV). The specific technical measures are based on the guidelines of the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformity levels A and AA. This accessibility statement applies to the website hotel-erfurt-apfelstaedt.de.
2. State of accessibility
This website is partially accessible, as not all requirements are fully met.
3. Non-accessible content
a) Technical barriers:
- Wrong or missing HTML structure: The page structure sometimes uses heading levels without a preceding logical order . This makes navigation within the content difficult, especially for users of assistive technologies. We will fix this.
- Some content, such as embedded maps (Google Maps) or image galleries, is opened on our website in so-called „lightboxes“. These interactive windows are currently not fully accessible. We are working on making these functions accessible in the future. As a transitional solution, we also provide all content (e.g. addresses, directions, captions) in text form or send these on request.
b) Content barriers:
- PDF and Office documents not accessible (missing tags, poor structure, non-accessible tables).
- Language mix on the website: Some sections contain English terms without the language being correctly marked up in the code.
c) Unreasonable burden:
According to Article 5 of Directive (EU) 2016/2102, an exception due to unreasonable burden may be invoked for certain content. Despite our efforts, it is currently not possible for us to offer the following content completely accessible:
- Older PDF documents and Office files:
Many PDF documents and Word files published before June 26, 2025 are not accessible. These documents sometimes contain missing structures, insufficient alternative texts for images or complex tables, which cannot be revised at short notice without additional resources.
New documents will be provided in an accessible format if possible.
If you require a specific document in an accessible version, please contact us.
3a. Further information on the accessibility of the service
1. general description of the service
The Best Western Hotel Erfurt-Apfelstädt is a quietly located 4-star hotel in the heart of Thuringia, nestled in the picturesque castle landscape of the “Drei Gleichen”. It has 99 comfortable rooms, a restaurant with terrace, a lobby bar, four conference rooms and a leisure area with sauna and fitness room. The hotel is aimed at business travelers, those seeking relaxation and those interested in culture. Thanks to its proximity to the A4 and A71 (both approx. 3 km) and the state capital Erfurt (approx. 20 minutes), it is conveniently located and ideal for excursions in Region.
2. descriptions and explanations of how the service is provided
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Booking and reservation:
Bookings are made via a structured online interface with selection options for room category, length of stay and additional services. Offers for weekend breaks, conference packages and seasonal specials are available. -
Check-in and stay:
Reception is staffed around the clock. Guests are welcomed personally and receive information about rooms, breakfast times and leisure activities. The restaurant is open daily from 18:00 to 22:00 for hotel guests (hot meals until 21:00). -
Conferences and events:
The hotel offers four modern conference rooms with natural daylight, technical equipment and flexible seating. The rooms are suitable for seminars, workshops and smaller celebrations. -
Additional services:
Bookable services include sauna, fitness room, bicycle rental (on request), laundry, ticket advice and free parking directly at the hotel. -
Online information:
All information on rooms, prices, services and mobility offers (e.g. barrier-free rooms, pet-friendliness) is clearly presented on the website. Breakfast can be booked as an option for €18 per person/day.
4. Creation and review of this declaration
This declaration was created on July 26, 2025.
Methodology of the test:
Self-assessment (internal tests with different browsers and keyboard navigation) and as partially automated tests with WAVE.
5. Feedback and contact details
If you notice any deficiencies regarding the accessibility of our website or if you require information on non-accessible content, you can contact us:
Best Western Hotel Erfurt-Apfelstädt
Riedweg 1
99192 Apfelstädt, Erfurt
Germany
E-Mail: info@erfurt-apfelstaedt.bestwestern.de
Telefon: +49 (0)36202-850
If you require content or documents in an accessible version, we will provide these to you on request within a reasonable period of time.
6. Conciliation procedure
If you are of the opinion that this website is not accessible, you can inform our office or person named in section 5. If you do not receive a satisfactory response from us within six weeks, you can contact the relevant dispute resolution body:
The enforcement office has been set up at the Thuringian State Commissioner for People with Disabilities and is tasked with supporting out-of-court dispute resolution in the event of conflicts between people with disabilities and public bodies in Thuringia on the subject of accessibility. The enforcement procedure is free of charge for you. There is no need to seek legal advice. Further information on the enforcement procedure and the options for submitting an application can be found at: http://www.thueringen.de/th10/bb/
Best Western Hotel Erfurt-Apfelstädt
Riedweg 1
99192 Nesse-Apfelstädt, OT Apfelstädt
Tel: +49 (0)36202-850
Fax: +49 (0)36202-85410
info@erfurt-apfelstaedt.bestwestern.de
